Terms of Business

Ordering and payment:
  • Published prices do not include shipping charges.

  • All prices are in GBP

  • Special orders may be subject to service charges

  • Visa, MasterCard and American Express are accepted.

Promotional Offers:
  • Sale prices will be indicated on each product online and in the shopping cart when applicable.

  • If you're applying an e-code please enter this in the appropriate section during checkout. 

  • Discounted prices will be live for a limited time only as specified online.

Shipping and Delivery:
  • We currently ship withing the UK and Europe and some international countries which you can find in the drop down at checkout. 

  • All orders should be checked upon receipt and any problems should be reported via email within 48 hours of receipt of shipment. 

  • Shipping rates are fixed and added to your cart during the checkout process.

  • We offer 1st and 2nd class signed for within the UK as well as next day delivery options.

  • All orders are sent via Royal Mail. If they are unable to deliver, they will leave a red card for you to collect the package from your local post office. If the package is not collected in the allocated time, Royal Mail will return it back to us. 

  • We accept returns on most purchases if returned in the condition in which they were sold within 14 days. You must not remove the seals from the product. To return an item contact us via our contact form. Once we receive the product you will receive a refund within 3-5 working days. This does not apply to our lip butters and foot scrub for hygiene reasons.

  • If there are any manufacturing fault with the product please contact us by email to notify us with images attached.

  • Any faulty claims should be sent to us within 48 hours of receipt of product. 

  • Once the claim has been reviewed,, and if appropriate, a replacement will be sent out to you within 2-3 days. 

International House

24 Holborn Viaduct



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Organic Oils by Hema 2018.  All rights reserved.